looop is an AI-powered operational feedback platform that creates a continuous loop: teams capture product issues via a fast mobile PWA, and the platform surfaces AI-generated insights, trends, and supplier performance data on desktop dashboards. Built for any business collecting and analysing feedback about vendors, products, and operations.

Architecture

Layer	Technology
Frontend	Next.js 14 App Router, TypeScript strict, Tailwind CSS v4
Auth	Google OAuth 2.0 via NextAuth.js
Database	Supabase (Postgres + Row Level Security)
AI	Google Gemini API (flash + pro models)
Embeddings	Gemini text-embedding-004
PWA	next-pwa + browser-image-compression
Hosting	Vercel (auto-deploy on push)

AI Capabilities (Phase 2)

10 AI features built and audited across 4 development waves:

• Voice-to-Issue — Web Speech API + Gemini transcription for hands-free submission
• Snap-and-Submit — Camera-first photo mode with smart diagnosis
• Smart Photo Diagnosis — Quality gates, damage classification, severity assessment
• Offline Queue with AI Sync — IndexedDB + Service Worker for offline-first capture
• Duplicate Detection — pgvector embeddings catch near-duplicate submissions
• Pattern Nudge — “Others have seen this” alerts for recurring issues
• Cross-Hotel Resolution Recommender — Surface fixes from other locations
• AI-Assisted Resolution Logging — Guided resolution capture with AI suggestions
• Supplier Health Score — Weighted 0-100 score across 6 dimensions
• Photo Form Analysis — Extract structured data from photographed forms

Development Phases

Phase	Name	Status
1	Capture	Complete
2	Intelligence	Complete
3	Dashboard + Multi-Property	Complete
4	Knowledge	Complete
5	Platform (Notifications, CSV, PDF, Org Dashboard)	Complete
6	Scale (Offline PWA, Integrations)	Next